- How can I exchange or get a refund for a product under your 100% Satisfaction Guarantee?For a refund or exchange under our 100% Satisfaction Guarantee, simply:
- Contact our Return Department: 214-354-8221, to receive a Returned Merchandise Authorization (RMA) number.
- Box item securely in original packaging if possible. If you have the invoice copy, please include it.
- Write RMA number on the return label or on outside of box.
- Ship to Wholesale Copier Parts, 457 High School Dr. Unit 107, Lewisville, TX 75057.
- When will my exchange or refund request be processed?We will process your return within 3 days of receiving your returned item.
- I chose a refund rather than an exchange. How will I receive my refund?Your refund will be in the same form of payment used for the original purchase, for the amount you were invoiced (including the shipping costs if the item returned was defective, or if there was an error on the part of Wholesale Copier Parts).
- The shipper has returned my order/package to Wholesale Copier Parts. What happens now?If you paid by credit card, once we receive the package, we’ll credit your credit card back in full, less the shipping charges. If you paid via check or money order, we’ll send you a check for the full amount less the shipping charges.
For all other general/miscellaneous inquiries such as: account information, ordering (including rush processing), shipping, or assistance with a recently-placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer, you may email us through your default email handler at [email protected]
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